To place an order, select the desired products, add them to your cart, enter your shipping and payment information during checkout, then confirm your purchase. You will receive an order confirmation email.

Unfortunately, once your order has been confirmed and paid for, we cannot change or cancel it. If you need urgent changes, we recommend contacting our customer service team as soon as possible to see if we can help.

Yes, you can enter a discount code during checkout. Make sure the code is valid and applied correctly before completing your purchase.

You can check the availability of an item directly on the product page. If the item is out of stock, we will notify you when it is back in stock and, if you wish, you can join the waiting list.

Yes, you can shop as a guest without creating an account. However, we recommend creating an account for a faster shopping experience in the future and to easily track your orders.

Shipping times vary depending on the destination, but orders are generally delivered within 1-3 working days for Italy and 3-5 working days for abroad.

Shipping is free for orders over €150. For orders under this amount, shipping costs are calculated at checkout and depend on the destination. For full details on shipping costs to each country, see the dedicated table.

To return an item, contact us at info@bortignani.com . We will send you a return label and instructions for returning the product. Returns are free only for European Union countries.

You can return the item within 30 days of receiving your order. The item must be in the same condition as you received it, unworn and with the original packaging.

Once your return is received and inspected, your refund will be processed via your original payment method. The time it takes for your refund to appear will vary depending on your bank or payment method, but is usually within 5 business days.

Bortignani shoes stand out for the high quality of the materials, the attention to detail and the artisanal process behind each pair. Unlike industrial production, our shoes are handmade by expert craftsmen, which makes them unique and durable over time. Furthermore, our commitment to sustainability and the short supply chain allows us to offer a quality product without unnecessary surcharges.

You can find the size guide on our product page. If you still have doubts, our customer service is always ready to help you choose the right one. Comfort comes first.

Yes, all our shoes are made in Italy, in our small family-run factory in the province of Caserta and in selected workshops that share our passion for craftsmanship. Production takes place in full respect of Italian tradition and artisan values.

Our shoes are created by expert hands that, following methods passed down through generations, cut, sew and finish each piece with extreme care. Each phase, from the choice of leather to the final polishing, is performed by hand. For more information visit the Our Commitment section.

To keep your Bortignani shoes in top condition, we recommend cleaning them regularly with a soft cloth and treating them with specific leather products. Also, avoid exposing them to direct heat sources and store them in a dry and ventilated place.